Frequently Asked Questions
Q1: Can I create my mockup online?
A: To ensure the highest print and embroidery quality, we don't use automated online tools. Instead, our professional in-house designers will manually create a digital mockup for you within 24 hours of your order. This ensures your logo is perfectly sized, positioned, and colour-matched for a flawless finish.
Q2: What if I don't like the digital mockup?
A: No worries! Every order includes one free revision. We won't start the production process until you are 100% happy and have provided your written approval.
Q3: Can I mix different sizes and colours in one order?
A: Absolutely! You can mix and match any sizes (e.g., S to 5XL) and garment colours within the same style to meet your needs.
Q4: What logo file format should I provide?
A: At My Promo Shop, we make it easy for you! We accept any file format—whether it's a high-res PDF or a simple photo from your phone.
While most suppliers charge extra for artwork issues, our professional design team will manually clean up and digitise your logo for FREE. We ensure every line is crisp and every colour is perfect before printing or embroidery, so your brand always looks its absolute best on your new gear.
Have more questions? View our Full FAQ Page here.
