Shipping and Return Policy

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Shipping Policy

1. Order Processing

   • All orders are processed within 7–10 business days after artwork approval and payment confirmation.

   • Lead times may vary depending on the complexity and volume of your order.

2. Delivery Options

   • We arrange delivery for your orders through trusted courier services.

   • Free delivery is available for orders over $200 within Australia.

3. Delivery Times

   • Standard delivery: 3–7 business days from dispatch.

   • Express delivery: Available upon request, subject to additional costs.

4. Tracking and Updates

   • Once your order is dispatched, we will provide you with a tracking number and delivery details via email or phone.

5. Special Delivery Requirements

   • If you have specific delivery needs or instructions, please inform us when placing your order.

Return Policy

1. Custom Products

   • As all items are custom-made, we cannot accept returns or exchanges unless the product is defective or an error was made on our part.

2. Defective or Incorrect Items

   • If your order contains defective or incorrect items, notify us within 7 days of receipt.

   • Please provide your order details and photos of the issue via email or phone.

3. Resolution Process

   • For defective or incorrect items, we will work with you to resolve the issue promptly. Options may include:

     • A replacement item.

     • A credit or refund if replacement is not feasible.

4. Change of Mind

   • Due to the personalized nature of our products, we are unable to offer refunds or returns for change of mind.

Contact Us

If you have any questions about your delivery or need assistance with a return, please contact us at [insert contact email or phone number]. We’re here to help ensure your satisfaction.

This version is tailored for a business that does not sell online but arranges deliveries for client orders. Let me know if you’d like to adjust it further!