FAQ

Here are some most popular questions you might have. If you still not sure, feel free to contact us.

4. What is the turnaround time for orders?

Our standard turnaround time is quick, typically within 7-10 business days. For urgent orders, we offer a 24-hour rush service on selected items. Please contact us to confirm availability.
1. What types of products do you offer?

We specialize in branded workwear, promotional merchandise, and custom printing. Our range includes high-visibility safety clothing, corporate uniforms, and a variety of promotional items such as drinkware, bags, and tech gadgets.
6. What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and bank transfers. For larger orders, we can discuss invoicing and payment terms.
3. What is the minimum order quantity?

We pride ourselves on low minimum order quantities to accommodate businesses of all sizes. Many of our products can be ordered with no minimum quantity required.
10. How can I contact customer service?

You can reach our customer service team via phone, email, or our website's contact form. We're available Monday to Friday from 9 am to 6 pm AEST, and on Saturdays from 10 am to 3 pm. We also offer after-hours support and weekend availability for special cases. Additionally, we can come to your location to perform sizing and fittings. Just let us know your needs, and we'll make it happen!
9. What is your return policy?

We strive for 100% customer satisfaction. If there is an issue with your order, please contact us within 7 days of receiving your items, and we will work to resolve it promptly.
8. Do you offer bulk discounts?

Yes, we offer competitive pricing and bulk discounts. Contact our sales team to get a quote tailored to your order size and requirements.
2. Can I get a sample before placing a bulk order?

Yes, we provide samples to help you make an informed decision. Please contact our sales team for more information on sample availability and costs.
7. Can I customize my order?

Absolutely! We offer in-house embroidery and printing services to customize your workwear and promotional items. Just provide your artwork or logo, and we’ll take care of the rest.
5. How can I place an order?

Orders can be placed online through our website, by phone, or by email. If you need assistance, our customer service team is ready to help you through the process.
3. Do you provide a visual mockup before confirming an order?

Yes, we provide a free visual mockup for your approval before finalizing any order.
2. What decoration methods do you accept?

We offer various decoration methods including embroidery, screen printing, digital transfer printing, sublimation, and more.
6. How can I ensure the right size for clothing?

We provide a size chart for all our clothing items to help you choose the right fit. You can also visit our showroom to try on sizes. Additionally, we offer on-site size fitting services, where we come to your location for convenience and accuracy.
5. Do your construction workwear items comply with Australian and New Zealand standards?

Yes, our construction workwear complies with Australian and New Zealand standards. For more information, please visit Australian Workwear Standard.
4. How do you handle small and large orders?

For small orders, we do the embroidery or printing in-house. For larger orders, we collaborate with a large factory in Melbourne. This flexible arrangement ensures we provide quality products at the lowest cost to our customers.
1. Can I bring my own garment to have logo embroidered or printed on?

Yes, You can. We need to see the actual garment to confirm which if it is possible and we can also sugguest the suitable deocoration methods for you. We can even print or embroider logos on socks, scarf, or umbrellas. We also distribute a large range of garments and you might be surprised to know how much you can save buying garment from us. Please don't hesitate to ask.
What format are you accepting for printing?

Please note, My Promo Shop only accepts PDF artwork generated with following specifications: - All photos and images need to be 300dpi (300 dots per inch). - Avoid using JPEG compression. Use ZIP or no compression for best results. - All colours must be in CMYK (no PMS, RGB, LAB etc.) The only exception to this rule is if you are ordering a Spot UV, Spot Silver, Spot White, Spot Pink or Spot Orange job. In that case, you will need to make sure you create a spot colour according to the instructions linked below: - For Spot Colours - For Spot UV - Please ensure that you do not save your PDF with ICC profiles embedded. - All fonts MUST be converted to outlines (embedded). - Please include crop marks if your art board is larger than the finished size with bleed. - The bleed requirements depend on the product, so please consult our provided templates. Please contact us for the template. If we are printing based on your provided artwork, I would assumed that you or your designer has fully understand our printing requirement, we cannot be held responsible for production issues resulting from incorrectly supplied files. Our graphic team can also help creating PrintReady file for you, please contact us for our graphic services.
Can you help with the graphic design and what artwork format do you accept

My Promo Shop is NOT a graphic design firm, our team of professional graphic designers is specialised in preparing artwork for printing and production. For example, we can turn your sketch into beautiful artwork, or change any file to hi-resolution printready file, or we can prepare simple artwork such as business cards, flyers, signage based on your template or instruction. Depending on the requirement, our graphic service charged at a flat rate and sometimes, even free for the regular clients. - For artwork to be used on garment, we accept any kind of format, even hand drawings - For any other printing, such as flyer, poster, please provide artwork based on this guide, or there will be $75 flat rate artwork charge per design